SAP IS Utilities Online Training


SAP IS Utilities Online Training Course Details…

SAP IS Utilities Online Training Course Content

SAP UTILITIES High level course content:

Basic functions

Master data

Device management

Energy data management

Contract billing

Invoicing

Contract accounts receivable and payable

Customer service

Work management

Information system

Inter company data exchange

Waste and recycle management

Detail course content:

Utilities Industry Overview

1.1. De-Regulatory Market

1.2. Unbundling

Introduction to SAP IS-U

 SAP R/3 Overview

 Extended R/3 Integration Model & SAP ISU

 SAP IS Utilities components

 ISU/CCS Integration Model

 Relation between R/3 and ISU Components

 Typical ISU Scenario

Regional Structures

 Purpose of regional structure

 Postal Regional structure

 Political Regional structure

 Company Regional structure

 Portions & Meter reading Units

 Scheduling tasks

 Dependencies of Regional structures

Front office & CIC

 Front Office Overview

 Front Office Introduction

 How FO handles business

 Front office processes

 Customer Interaction center Overview

 What is Customer Interaction center

 CIC Business scenario

 Uses of CIC

 Integration with external communication systems

ISU Master data Over view

 Introduction to Master data

 Business Master data

 Business Partner

 Contract account

 Contract

 System configuration in SAP IS-U & R/3

 Creation of Business master data

 Technical Master data

 Connection Object

 Premise

 Installation

 System configuration in SAP IS-U & R/3

 Creation of Technical master data

Customer Contacts Overview

 Customer Contacts

 Grouping of Customer contacts

 Contact management in Customer Service

 Display/Change/Create Customer contacts in CCS

 R/3 Side configurations(non-CCS)

Move-in & Move-out

 Move-in Introduction

 Move-in Business scenario

 Move-in Processing

 Changes to contract data during Move-in

 Allocation of Contract to installation

 Installation History

 System Configurations SAP IS-U

Device Technology(Device management)

 Device Category & Device

 Device management Overview

 Integration with Logistics

 Register & Register data

 Modeling of devices

 Device Inspection and certification

Installations & Order processing

 Installation Overview

 The Installation service process

 Installation services

 Service processing

 Periodic Device replacement

 Replacement of a meter

 Reversal of Removal

 Business scenario: Replacement of sample device

 Generation of service order

 Executing the service order

 Determining the Device location

 Device Location & data

Overview of Technical Objects

 Relationship between Technical objects

 Service order execution steps

 Technical installation structure

 Example of installation structure

 Billing related process & data entry

 Device History

 Device life cycle

Meter reading Overview

 Meter Reading introduction

 Types of Meter reading

 Meter Reading Organization(Street route)

 Creating Meter reading orders

 Validating Meter reading results

 Monitoring meter reading results

 Reversing Meter reading orders

Billing

 Billing Overview

 Billing Introduction

 Billing scenario

 ISU/CCS billing

 Billing Procedures

 Billing Tasks

 Billing periods

 Forms of Billing

 Special Billing functions

 Process of Billing

 Process of Billing

 Entry of selection

 Billing & Simulation

 Simulation types

 Document types

 Document Information

 Further processing of documents

 Outsorting Procedure

 Billing Reversal Process

Invoicing

 Invoicing Overview

 Tasks of invoicing

 Invoicing Procedure

 Invoicing units

 Mandatory Contracts

 Optional Contracts

 Cross company code Invoicing

 Settlement

 Budget Billing procedure

 Payment plan categories

 Creation of Budget billing plan

 Invoicing reversal

 Bill reversal

 Billing master data

 Business objects Rate allocation

 Rate category

 Rate type

 Business Objects – Rate structures

 Rate, Rate data & Rate step

Customer service:

Customer information

Front office

Customer contacts